Upgrade Kits

Q: What extension boards are available for Auzen soundcards?
A: At the time of this writing, there are two upgrade boards available for Auzentech soundcards:

• X-Fi Titanium I/O Drive
• Auzen X-Tension DIN

You may also be interested in upgrading the OPAMPs on your sound card. OPAMP Intro page...

Q: Why didn't you make the X-Fi Titanium I/O Drive compatible with the X-Fi Prelude?
A: X-Fi Titanium I/O Drive compatibility is a matter of the chipset. The X-Fi Forte and X-Fi HomeTheaterHD are native-PCI Express soundcards.The chipset within the soundcard is different than the X-Fi Prelude (the X-Fi Prelude chipset is designed for the older PCI interface which has a lower maximum throughput). The X-Fi Titanium I/O Drive works with native-PCI Express X-Fi Soundcards only—and not necessarily all such cards. Again, it depends on the chipset of the sound card.

Q : Where can I find the Digital I/O module/bracket for the X-Mystique and the X-Plosion sound cards?
A : We are sorry to report that Auzentech will not release the Digital I/O module/bracket because C-Media's CMI8768+/CMI8770 audio chipset could not support the external SPDIF Input to Dolby Digital Live or DTS Interactive encoding. However, onboard optical input (with external SPDIF Input to Dolby Digital Live or DTS Interactive encoding) are supported in the Auzentech X-Meridian which uses the C-Media"s CMI 8788 chipset.

Q: How do I install the Creative I/O Drive?
A: Follow the instructions below to install the Creative I/O Drive.

With the PC unplugged and both the sound card and the I/O Drive removed from the PC, follow the instructions below.

1. Note the difference between the two cables included in the I/O Drive package.
   One is a 20-pin cable and the other is a 12-pin cable.
   Refer to the image of the connectors.
2. Insert the cables into the 20-pin and 12-pin ports on the sound card.
   Refer to the image of the X-Fi HomeTheater HD connectors for an example.
3. Install the sound card.
4. Remove the front panel bay cover of an unused front drive bay.
5. Install the I/O Drive into the bay.
6. Connect the 20-pin and 12-pin cables from the sound card to the I/O Drive.

Always take care to ground yourself against the PC chassis or wear a grounding strap to prevent electrostatic damage.

 

Connections
Q : Which of your cards can carry CMSS-3D over S/PDIF on Windows Vista x64 and Windows 7 x64?
A : As of this writing, the X-Plosion 7.1 Cinema and X-Raider 7.1 are sound cards based on CMSS-3D. They support Windows Vista/7 64bit. Below is detailed information.

 X-Plosion 7.1 Cinema

• 5.1channel Dolby Digital Live output through S/PDIF(Optical/Coaxial) port
• 5.1channel DTS Interactive through S/PDIF(Optical/Coaxial) port
• 2.1channel PCM sounds through S/PDIF(Optical/Coaxial) port
• Support Pass-through with DDL or DTS audio format through S/PDIF(Optical/Coaxial) port

 X-Raider 7.1

• 2.1channel PCM sounds through S/PDIF(Optical) port
• Support Pass-through with DDL or DTS audio format through S/PDIF(Optical) port
• Support S/PDIF Input port that accepts stereo PCM digital signal from the external device such as DVD player, PS3.

Updated July 2009.

Q: What is the pin-out for Intel HD Front Panel Audio?
A:  Please check the specifications for your sound card to determine if it supports this type of front panel audio connection.

PIN INFORMATION for Intel® High Definition Front Panel Audio
(Pin, Signal Name, and Description)

1. PORT 1L      Analog Port 1 - left channel (Microphone)
2. GND    Ground
3. PORT 1R      Analog Port 1 - right channel (Microphone)
4. PRESENCE#    Active low signal that signals BIOS that an Intel® HD Audio dongle is connected to the analog header. PRESENCE# = 0 when an Intel® HD Audio dongle is connected
5. PORT 2R      Analog Port 2 - right channel (Headphone)
6. SENSE1_RETURN Jack detection return for front panel (JACK1)
7. SENSE_SEND   Jack detection sense line from the Intel® HD Audio CODEC jack detection resistor network
8. KEY    Connector key
9. PORT 2L      Analog Port 2 - left channel (Headphone)
10. SENSE2_RETURN Jack detection return for front panel (JACK2)

Q: What is the pin-out for AC-97 Front Panel Audio?
A: Please check the specifications for your sound card to determine if it supports this type of front panel audio connection.

PIN INFORMATION for AC-97 Front Panel Audio
( Pin, Signal Name, and Description)

1. MIC    Front panel microphone input signal (biased when supporting stereo microphone
2. AUD_GND      Ground used by analog
3. MIC_BIAS     Microphone power / additional MIC input for stereo microphone support
4. AUD_GND      Ground used by analog audio circuits
5. FP_OUT_R     Right channel audio signal to front panel (headphone drive capable)
6. FP_RETURN_R  Right channel audio signal return from front panel
   (when headphones unplugged)
7. AUD_5V Filtered +5 V used by analog audio circuits
8. KEY    No pin
9. FP_OUT_L     Left channel audio signal to front panel (headphone drive capable)
10. FP_RETURN_L  Left channel audio signal return from front panel
    (when headphones unplugged)

Q : What is S/PDIF?
A :S/PDIF stands for 'Sony/Philips Digital Interface'. It's a protocol that is used to transfer digital signals without quality loss between two digital devices such as DAT-, MD- or DCC-recorders and also soundcards. Originally it was invented to support 20bit resolution at fixed samplerates like 32, 44.1 or 48kHz. Most consumer soundcards are transfering only 16bit data while pro audio cards now often support 24bit resolution. To transfer the signal, either an electrical/coaxial cable with one RCA connector for stereo or an optical cable (usually Toslink) is used.

Q : What connectors are you using for optical connections?
A :All our soundcards with optical S/PDIF interface use Toslink connectors. These connectors (invented by Toshiba ... that explains the name) are also called 'square connectors' in some situations.

Q : What are the maximum cable lengths for digital connections?
A :Optical Toslink connections with high quality cables can be relativly long - up to about 30m there are no real problems. It is not easy to get cables with that length however. For coaxial connections, it is important to use high quality 75ohm cables. They can be relativly long then as well. If you want to use normal audiocables for digital connections, you should be careful with the length - depending on the quality, cables with more than 1m could already cause trouble.

Q : Can different type of cables change the signal quality (digital transfers)?
A :No. If the connection works (and you get a fine audible signal), the quality is always the same. If you use a cable that can't be used for digital signals, you will get loud noise or no signal at all.

Q : What is AC-3? I heard that AC-3 is transfered via S/PDIF but how can multiple audio channels be transfered when S/PDIF only supports two?
A : AC-3 is an encoded signal (also known as"'Dolby Digital" and "5.1") that is created with special ultra high end equipment (usually in professional audio/video/TV studios) and then saved in digital data files - for example on a DVD. The encoded signal can be transfered via S/PDIF but it is not a normal audio signal. This means that a special AC-3 decoder (often built-in in HiFi amplifiers) is needed to playback the separate channels. Software DVD players can also decode AC-3 streams on a PC.

Q : I have a 5.1 receiver with DTS and Dolby® Digital decoding. Can you tell me how to configure Battlefield 2 for the best surround sound?
A : Yes. Set the EAX feature to "OFF." Set the Audio renderer to "Hardware." Enjoy.

Q : Are Auzentech sound cards the best choice for playing games on my PC? With an SPDIF or Coaxial optical cable connection to my AV receiver, will I be able to hear 5.1 channel surround sound?
A :The X-Plosion and X-Meridian are good choices as they supports Dolby® Digital Live DTS in real time. The package includes an optical cable. The X-Fi Prelude is another great choice, specifically designed both for gaming and to provide audiophile-quality listening for music and movies.

Q : I have connected my old soundcard to my receiver through three analog cables, but there is no sound to my subwoofer. With an Auzentech sound card, will I be able to use a digital cable to connect my soundcard to my receiver and hear 5.1 channels?
A : If your old soundcard does not support real-time encoding, it will only support PCM 2 channel digital output. In contrast, the Auzentech X-Mystique and X-Plosion soundcards support real-time encoding and will output at minimum 5.1 channels to your Audio Visual (AV) receiver. Both sound cards include an optical cable.


Q: Can we get analog and digital output simultaneously?
A: When you set the 'Dolby Digital Live 5.1' and 'DTS Interactive5.1', it is impossible to get the Digital output with Analog output simultaneously. However, if you choose PCM mode such as Digital Audio 44.1kHz/48kHz/96kHz/192kHz, you can get 2ch PCM Digital output with Analog output on other speaker at the same time. If you own the X-Meridian, you can also select 4ch, 6ch, 8ch PCM Digital output with Analog output.



Q: :Why is there is no Analog sound with Front R/L speakers on my CMI-based Auzen soundcard?
A:See the CMI-Based Soundcard Connections page.


Q: Why is there no sound from the Microphone (or Line In) on my CMI-based Auzen soundcard?
A:See the CMI-Based Soundcard Connections page.

Troubleshooting

[ General | Vista-specific ]

Q : I have problems with noise, clicks and pops with an optical digitial connection. What can I do?
A : Usually this can be caused by a cable that is not properly plugged into the Toslink connector. Please check the connection and make sure the tip of the optical cable is clean. If this does not help, please exchange the cable to a different type / brand.

Q : After installing the sound card and connecting it to my surround sound system using S/PDIF output, keyboard and Control Panel adjustments to Volume and Balance either do not work or have minimal affect. Is that normal?
A : With Digital Audio output, output levels are controlled by the wave volume settings. Multimedia keyboards and remote controls only adjust the master volume. The third-party application "Volume Tracker" corrects the situation by linking wave volume and master volume. Volume Tracker is compatible with Windows 2000, XP and Windows Media Center.
» Download Volume Tracker

Q : How do I get digital output when using Line In? If I want to use the Line In to listen to an MP3 player, I have to hook up a pair of headphones or speakers to the analog output.
A :If you want Line In to digital output, you must turn on the Stereo Mix–Magic Voice. You reach this setting by first launching the 3D Audio Control Panel, either from the System Tray or your computer's Control Panel.

Q : I am able to get 5-channel sound, but no subwoofer, from my AV Receiver. What setting should I change?
A : On your receiver, set your speakers to Small, not Large.
Credit: Tip submitted by Richard E.

Q: When I use the Line In or SPDIF In port, there's no sound with any speakers.
A:Only the X-Meridian supports SPDIF In. check the SPDIF In or Line In by going to Control panel >> Sounds and Audio Devices >> Volume >> advanced >> options >> properties >> Recording. Also you can select the X-Meridian in all selections at Audio tab and Voice tab.
Refer to the manual for X-Meridian the page from 48 to 49. In case of X-Plosion/X-Mystique, when you use the Line In port, you need to select Stereo mode or Direct xch mode in your receiver.


Q: How can I use my two speaker system in my PC?
A: Using two sound cards in one PC: It is possible to use both cards in one system if they are different models. However, if they are the same model, it is impossible to get any sound this way. Using one sound card with two speaker systems - If you want to use two speaker systems, you can connect one of the systems into optical/coaxial port and the other one using analog output. Then, when selecting the PCM mode, you can get both analog and digital sounds with both of your speaker systems.


Q: When I install my sound card in my PCI slot, my computer boots up, but the monitor shows no display.
A: Your PC seems to be having difficulty recognizing your sound card. Try to remove and reinstall the driver while keeping the following suggestions in mind.
-Remove the sound card, then try cleaning the PCI connector with pencil eraser (do not leave a fingerprint).
- Download the latest driver at our website.
-Try using a different PCI slot.
- Your PC may find the new Device automatically.
- Ignore the Hardware Wizard.  Double Click the setup file in the driver folder.


Q: :Why is there is no Analog sound with Front R/L speakers on my CMI-based Auzen soundcard?
A:See the CMI-Based Soundcard Connections page.


Q: Why is there no sound from the Microphone (or Line In) on my CMI-based Auzen soundcard?
A:See the CMI-Based Soundcard Connections page.

[ General | Vista-specific ]

Q: Are Vista drivers available?
A:Yes. See the Compatibility section for updates.


Q: There are some noise and distortion when I play the game. How can I fix it? [BF2, WOW, Oblivion, etc] 
A: We are aware that issues occur with a few games. The X-Meridian is more focused on the music/movie audio sources than the game audio sources or recording. Programs such as games that require high quality graphics can impact sound card performance. We are continuing to update our soundcard drivers and will post updates on our website as they become available. Updating your graphics driver, BIOS and motherboard chipset may also help reduce these problems. The following third-party link has helped some users to update graphic cards for MOD driver: [ Graphic driver update (MOD) ]

Q: My PC system freezes or has BSOD problems.
A:These can be classfied as compatibility problems or crashes with data-intensive devices. When you put use a "data-heavy" device such as webcam, WiFi card or TV Tuner card, it is possible to have a crash.Try the following suggestions:

• Update your motherboard chipset and BIOS.
• Move your sound card to another PCI slot.
  
• Run your 'Disk defragmenter software (Go to Start->All programs->Accessories->System tools->Disk defragmenter)
• Check for device IRQ number conflicts. ( Go to ‘my computer’ right click -> properties -> hardware -> device manager -> view -> resources by connection -> interrupt request IRQ ).If you think that some devices are unnecessary, right click and select disable.
• Try removing "data-heavy" devices and then testing your sound card. Set the onboard sound device to Disabled at the BIOS setup. The MIDI port and Game port need to be set as Disabled as well.
  

Q: The Dolby or DTS sounds does not come out through all channels. How can I fix it?
A: You can see the question mark Icon at the main tab in Audio Configuration. You need to select correctly according to the file type.
- When you play the MP3, WMA, AAC, CD, VCD file, set the SystemInput as 2ch and test your sounds.
- DVD with Dolby Digital or DTS,WMA-Pro : 4ch
- DVD with Dolby Digital EX or DTS ES : 6ch
- 3D Games : 8ch
Disable the onboard audio in the "Device Manager." You may also need to disable it in the motherboard bios.


Q: Is it possible to get the DD or DTS audio sources through SPDIF In? 
A: You can get the DD or DTS audio sources through SPDIF Input port when you select 'Loopback' only (because your audio source is DD or DTS Non-PCM source). If the data is PCM audio such as 2ch analog sounds, you can choose the Dolby Digital Live or DTS Interactive. The "Loopback" setting is a "passthrough" -- the non-PCM sounds simply output through your speaker directly without further processing. To make the changes, right click the speaker Icon at the system tray, select Recording Devices, Right Click the SPDIF In, go to Properties >> Custom tab, and check the box for "Monitoring."

Q: How can I play 5.1 channel digital surround sound through Optical/Coaxial port in Windows Vista on X-Meridian, X-Plosion, or X-Mystique?
A: See the CMI-Based Soundcard Connections page.

Compatibility


Q: How can I get the sound through SPDIF Input with my external device (xBox 360)?
A: The SPDIF Input port accepts stereo and PCM sound only. If the sound from the external device is LPCM format, the sound does not come out properly.

Q : Are Auzentech Soundcards compatible with Microsoft Windows Vista?
A: Yes, Vista drivers are available. We have developers hard at work perfecting Microsoft Windows Vista™ drivers to power all of our sound cards for both 32-bit and 64-bit systems.

Microsoft and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. To learn more about the new Microsoft® operating system, visit the Windows Vista™ website.

Q: What coding technologies are supported by Auzentech sound cards?
A: See the coding technology list below.

X- Plosion / X-Mystique

• AUX_IN : can be connected such as TV Tuner card,
• CD_IN : CD ROM Analog 4pin
• MIDI_IO (MIDI Port Bracket 16Pin Header) : MIDI Bracket is on sale in Auzen online store)
• SPDIF_IO(4Pin SPDIF connector): not avalible
• SPDIF_EXT(SPDIF Input Extension Board 12Pin Header) for X-10 : not available
• CD_SPDIF (2Pin CD Digital IN): CD ROM Digital 2pin [using By pass - that is, connecting directly without any other ways and decreasing data lose late]

X-Meridian

• FP_AUDIO : Using in Front Panel Audio Port
• EXT_MIC, UP_EXT_IO : Connection for Extension Board
  

X-Fi Prelude

• Please refer to the X-Fi Prelude souncard page for the most up-to-date technology list..

Q : Are Auzentech Soundcards compatible with Linux?
A : Auzentech soundcards are intended to be compatible with the Operating Systems listed on the product pages, which includes versions of Microsoft® Windows. We are fans of the Linux operating system, but it is not included in the list. Below are additional details for various cards.

• The C-Media-based Auzentech soundcards (X-Mystique, X-Plosion, and X-Meridian) have limited compatibility with Linux through C-Media's Linux driver for 8768/8770 and 8788 chipsets. However, the driver does not support Dolby Digital Live and DTS Interactive. According to C-Media, Dolby and DTS do not intend to open their source for Linux OS. You can download the Linux Driver for CMI8768/8770 and 8788 from the Alsa Project:
  » Download C-Media Linux Drivers
• For the Auzen X-Fi Prelude 7.1, Linux driver development was planned but then suspended in 2008 with the realization that the best features of the sound card would not be available under that operating system. For more information, visit the Open Letters page and scroll down to the Linux entry in November 2008.
  

As for other Auzentech soundcards, Linux drivers are not planned as of this writing (February 2009), because the main advantages of the soundcards are not available under that operating system.

Q: Does your product supports Bit-Perfect & ASIO?
A:The role of ASIO[Audio Streaming Input Output] is just Input and Output signals. In case of realtime siganls, a little latency occurs and ASIO can reduce the 'signal latency' to some degree.

• The bit-perfect output means ‘no bit errors’  output.
• Kmixer resampling causes negative effects such as latency and poor quality of sounds and the Kernel Streaming and ASIO can solve such a problems.
• The driver for our X-Meridian supports ASIO2 and your system can avoid the Kmixer resampling and the siganl comes out as bit-perfect. Even though we don’t have our own ASIO driver for X-Plosion/X-Mystique, you will have no problem using it if you use ASIO4ALL. You can download it in the link below. However, the driver does not support "bit perfect" signals.
  http://www.asio4all.com/
• "Bit-matching" is available on the Auzen X-Fi Prelude 7.1 in Audio Creation Mode only. You can select the sample rate with 44.1, 48, 88.2,or 96 kHz in AC mode (but the sample rate is fixed at 48 kHz when Dolby Digital Live is active). Bit-matching is not available in other modes (there is a fixed sample rate of 48 kHz in Game mode and 96 kHz in Entertainment mode).
  

Partners
This section exists to clarify relationships with between Auzentech and its partner companies or brands.


Q: What is the relationship between Sondigo and Auzentech?
A:Auzentech, Inc has made the Sondigo Inferno available to its customers through a distribution agreement with Sondigo. Sondigo is a Canadian-based manufacturer of quality sound cards. Auzentech has not been involved in the design or manufacture of the Inferno sound card.

See also, Distributed by Auzentech


Q: I purchased an Auzentech / HDA product through Bluegears. Where should I go for support or upgrades?
A: All support for Auzentech and HDA products are provided through this site, Auzentech.com. The easiest way to contact us is through the online support ticket system.


Q : What is the relationship between Bluegears and Auzentech?
A : At this time there is no relationship between Bluegears and Auzentech. Bluegears is a trademark of Bluegears, Inc, an early distributor for Auzentech sound cards when Auzentech was still known by its previous name, "HDA." Auzentech has since taken over its own distribution. If you need support for an Auzentech / HDA product purchased through Bluegears, the place start is the Auzentech online support ticket system.


Q : What is the relationship between HDA and Auzentech?
A : HDA was the old name for Auzentech. When Auzentech took over its own distribution it adopted the name Auzentech throughout all arms of the company, both in the US and Korea.


Q : Who developed X-Mystique?
A : X-Mystique was developed by Auzentech when it was still named HDA. Auzentech is the developer of the X-Mystique, X-Plosion, and X-Meridian.

X-Meridian
This section is dedicated to Auzentech's new sound card custom-designed to make the most of the CMI-8688 chipset.


Q : What is the relationship between the X-Meridian and sneak-previewed X-Purity?
A : In response to our earlier sound card sneak-preview (the X-Purity), Auzentech received feedback from the audiophile community that resulted in important changes to our next-generation sound card based on the C-Media 8788 chipset. Along with a redesign, the card received a new name, X-Meridian.

Q : Why did you select the name X-Meridian?
A : The name X-Meridian reflects our belief that this sound card marks the dividing line between all past and future soundcards, even more so than our X-Plosion sound card.

Q : How is the X-Meridian design different than other sound cards based on the C-Media 8788 chipset?
A : To the best of our knowledge, every other sound card announced to date that is based on the C-Media 8788 chipset uses the generic "reference" board design provided by C-Media. In our opinion, they are all the same sound card. For the average listener that design is good enough. Auzentech's sound cards are not engineered for the average listener, but for the most demanding audiophiles on the planet. The X-Meridian is custom-designed around the 8788 chipset to make the most of its capabilities while providing the features that audiophiles crave.

For details on our engineering philosophy, see the Auzentech Difference.

Q : How have you improved the X-Meridian design based on customer input?
A : Here are two examples out of many: We added combo Coaxial and Optical Input and Output. We created an external board for 6.35mm microphone input and Digital I/O. We knew that these and many of the other changes would not affect every customer—but their inclusion would help the X-Meridian to become the sound card of choice for the most demanding listeners.

Q : What are the full specifications for the X-Meridian?
A : The specifications are available on the X-Meridian page, and the sound card comparison chart.

Q: How can I play 5.1 channel digital surround sound through Optical/Coaxial port in Windows Vista?
A: See the CMI-Based Soundcard Connections page.

Q: How do I change the Rear Bracket?
A: To change the Rear Bracket on your X-Fi Forte, follow these instructions on Changing the Rear Bracket

Q: How dow I mute external speakers when using headphones?
A: The auto-mute speaker feature is available for the front headphone jack. To mute speakers when using the with rear headphone jack, you need to set the output mode to headphone manually. Please see the settings below for each case.

Note: The auto-mute speakers function applies to analog audio only. Digital sounds such as DDL and DTS delivered via SPDIF out are not muted when the headphone is connected.

Front Headphone Jack

1. Enable the "Auto mute speakers" function.
2. Audio will be routed through the speakers.
3. Connect the headphone to the Front headphone jack
4. The output mode changes automatically and the speakers are muted.
- On Windows® XP, the mode will be changed to "Headphone."
- On Windows® Vista and 7, it will be changed to "Optimize speaker output for Headphone."
5. To route the audio through the speakers, unplug your headphones from the front headphone jack. The output mode will become "Speakers."

Rear Headphone Jack

1. Enable the "Auto mute speakers" function.
2. Audio will be routed through the speakers.
3. If you connect your headphones to the rear headphone jack, speaker audio is NOT muted.
4. To mute the speakers, change the output mode.
- In Windows®XP, change the mode to "Headphone"
- In Windows® VIsta or 7, change the mode to "Optimize speaker output for Headphone."
5. Speaker audio will now mute, and audio will only be delivered throug the rear headphone output.

X-Fi Prelude
This section answers questions about the X-Fi Prelude, an Auzentech-designed and manufactured soundcard custom-engineered around the Creative X-Fi chipset.

Q: How do I configure the X-Fi Prelude to directly output audio via SPDIF (the optical port) without using Dolby Digital Live or DTS?
A: If you want multichannel output through SPDIF, that requires Dolby Digital Live or DTS. If you want stereo (not multichannel) direct sound output through SPDIF, you can do that without DDL or DTS. Here is how:

Stereo output direct to SPDIF on the Auzen X-Fi Prelude
- Right-click the speaker icon in the system tray
- Select Playback Device
- Set "SPDIF out" as the default device
- You will now have stereo output via SPDIF

Q: How can I enjoy true 2.1 output on the X-Fi Prelude? I want to send the stereo output to a stereo amplifier and filtered output directly to a subwoofer.
A: Although the X-Fi Prelude does not include a separate 2.1 speaker mode, it is simple to create it with manual configuration. Please download the instructions from the manuals page.

Q: Why does my Anti-Virus Program detect a virus when installing the driver?
A: Some Anti-Virus programs are falsely reporting a Virus in the X-Fi Prelude driver, such as the RC-8 driver. These are False-Positives and do not represent a danger to your system.

The False-Positive is triggered by tamper-proof technology built into some add-on software (for example, in the Creative Media Toolbox software). It is not a virus.

You can verify that the driver itself is free of this technology by scanning the installer files in the installation folder.

The Media Toolbox software that contains the technology is a 30-Day trial. You can confirm the absence of a Virus by uninstalling the software and running a system scan. To fully remove the files in the registry and make your PC more stable, we recommend an uninstaller program, such as the one listed below:

• http://www.freeuninstaller.net/revo-uninstaller.htm

Q: Why is DTS not available in XP?
A:On the X-Fi Prelude, DTS is only available not available on the Windows XP Operating System. The decision is related to costs and OS market share.

Q: I need information about the Creative Media Toolbox Trial Software.
A:Please refer to the Creative Media Toolbox FAQ page.


Q: How do I get digital sound through the SPDIF port in Windows Vista?
A: In Windows Vista, the default device needs to be set according to the mode.

1. Right click the speaker icon > Playback device.
2. Set "Speakers" as the default device for Analog mode and Dolby Digital Live mode
3. Set "SPDIF Out" as the default device for Digital sound without DDL feature.

Q: What is "Error Code 37"? Is there something wrong with the X-Fi Prelude driver?
A: We apologize for the inconvenience. The problem is caused by a timeout in the underlying X-Fi chipset drivers. It is sometimes called a "Time bomb bug." The simplest fix is to download the new driver from the Updates page and follow the install instructions. We would like to extend our apologies to our customers inconvenienced by this issue. We value your ongoing participation in our mission to provide amazing PC audio solutions.


Q: After installing, why doesn't Windows detect the sound card?
A: Confirm that the sound card is inserted firmly into the PCI slot. If you still have a problem, insert it into another PCI slot.


Q: Why is there a popping noise during playback?
A: Disable the onboard audio device (in CMOS menu) and update the motherboard chipset driver. Also try inserting the sound card into another slot to for a secure IRQ resource.


Q: Why is there no sound from some channels?
A: Check the connections and cable. Then refer to user’s manual for connection information. Make sure that the channel configuration is correct.


Q: Why doesn't the pass-thru function work when playing a movie through digital output (S/PDIF)?
A: In your player software, select the function "Using S/PDIF output" or "Using a decoder" and set the sampling rate to 48 kHz in configuration menu.


Q: Why am I unable to use the ASIO function?
A: You can use ASIO only in Audio Creation mode. Change the mode to Audio Creation before using ASIO.


Q: Why is there no sound recorded through my microphone?
A: Select MIC as recording device on the mixer and adjust the recording level. You can amplify input gain by 20 dB with the boost option.


Q: Why is the sound on each channel not accurate when watching movies in 5.1 channel?
A: You should set the output channel to 5.1 channel or 3/2+LFE in the configuration menu of your multimedia player.


Q: Why is there too much surround or 3D-effect when playing music?
A: EAX effect can cause this problem. Deselect the check box "Using EAX effect" on the console. Or adjust the amount of effect to reduce the 3D effect.


Q: Why do I only hear music on the front speakers when I activate the CMSS-3D function to listen to music with 5.1 channel?
A: Activate the function, CMSS-3D and check "Stereo Extend." Then set the stereo envelopment fader to center. Stereo Envelopment helps you set up the listener’s position.


Q: Why does the volume seem irregular and the audio noisy when listening to music and watching movies?
A: When MP3 or multimedia files are made, audio volume are often set overly high. You may need to adjust the master/wave volume and use the SVM function to normalize the volume.


Q: Why are volume and settings values different on each console mode?
A:Game, Entertainment, and Audio Creation modes have a independent settings to optimize their functions.


Q: When I play music, why does it come out from all channels (5.1 or 7.1 speakers)?
A: Check whether the CMSS-3D function is activated. If so, deselect the CMSS-3D check box on the console.


Q: How do I change the OPAMP?
A: You can change the OPAMP for the Front channel. Pull out the existing OPAMP and insert the OPAMP you want to use into the socket. Please check the direction before inserting to avoid product breakage (match the hollow side of socket and OPAMP).


Q: How can I get advanced audio effects in Vista for my older games?
A:Advanced audio effects on Vista for older video games is made possible through ALchemy. The follow-up questions below tell how to get it, and to learn what it is.

How do I get ALchemy?
A n older version of Creative ALchemy already works with the X-Fi Prelude. You dan download it from the soundcard driver updates page (even though ALchemy is not technicaly a driver). Support for more recent versions of Creative ALchemy is coming via software updates. For a time estimate, see the X-Fi Prelude soundcard page.

What is ALchemy?
Alchemy is an ongoing project that supports only a limited, but growing, number of PC games. It is necessary because prior to Windows Vista, the Hardware Abstraction Layer (HAL) enabled DirectSound and DirectSound3D technologies to play advanced audio effects. Many games have used these technologies for dynamic audio, but those same games sound flat when played in Vista. For newer releases, OpenAL has become the favorite technology. But what about the old games? That's where ALchemy comes in: ALchemy translates the legacy DirectSound calls into OpenAL, and then passes control over to your soundcard driver. The result is full hardware accelerated 3D Audio and EAX support, just as the developers intended. Even in Windows Vista.


Q: Why do I hear cracking and popping in the audio?
A: Apparently this problem can affect a portion of users using soundcards based on the X-Fi chipset in computers that include NVIDIA hardware. Below is a quote from NVIDIA:

Creative and NVIDIA have been investigating reports of performance issues in some systems that have NVIDIA components as well as Creative's Sound Blaster X-Fi soundcard installed. There were complex, bandwidth-related issues involving memory allocation that made isolation of the issue and subsequent resolution time consuming and difficult. After thorough QA and testing, NVIDIA released a BIOS update for motherboards designed by NVIDIA and based on the NVIDIA nForce 680i SLI MCP, which has resolved such issues. For any X-Fi owners using these motherboards but are still experiencing issues, we advise you to contact your motherboard manufacturer regarding the availability of an updated bios.

 
Q: Does the Auzen X-Fi Prelude support Front Panel Audio Connection?
A: There are two kinds of FP_Audio connector. "HD FP_Audio" and "Standard AC-97 FP_Audio." The Auzen X-Fi Prelude 7.1 supports standard AC-97 FP_Audio.  

AC-97 Pin-Out is described in the connections section: AC97 Pin Out

AC97 FP_Audio information: The Front Panel Audio (10-1 pin) connector supports connectivity for stereo audio output (headphone) and a microphone input from most newer chassis-mounted front panel audio I/O module. If your PC case supports the Standard FP_Audio, it will be compatible with our Auzen X-Fi Prelude 7.1.

Location and pinout of the 10-1
Front Panel Audio connector.

Q: I cannot see the option to set 7.1 channel sound and get the multi-channel sound. How can I fix this issue?
A: Follow the steps listed below:

1. Disconnect from internet to prevent Auto Update from reinstalling the motherboard sound drivers
2. Open the Windows Control Panel
3. Double click Device Manager (press continue if the security message appears)
4. Click "Sound Video and Game controller"
5. You will see other devices which are not Creative under "Sound Video and Game controller." Right click and select "UNINSTALL" for ALL of them EXCEPT the one "CREATIVE." If you have a webcam microphone then do NOT disable it.

Protected Dolby Digital Live (DDL) / Authorization Keys
This section provides information about the protected DDL technology included in some Auzentech soundcard drivers.

Q: How do I get my Authorization Key for protected DDL?
A: You no longer need an authorization key. For more information, see Serial Number FAQ

Registration & Serial Numbers
This section answers questions about serial numbers required for registering some Auzentech soundcards and downloading some drivers.

Q: Do you require registration for X-Fi Prelude drivers?
A: No.

For three months in 2008 (June, July, and August), we did require serial numbers for downloads of the X-Fi Prelude driver and Authorization Keys for DDL. We were soon able to create a different system to protect the intellectual property of our partners.

Q: Do I need an Authorization Key to activate DDL?
A: No. The current drivers do not have this requirement. Please download the most recent driver.

For three months in 2008 (June, July, and August), we did require serial numbers for downloads of the X-Fi Prelude driver and Authorization Keys for DDL. We were soon able to create a different system to protect the intellectual property of our partners.

Q: What do I receive in exchange for registering?
A: Registering at the Auzentech site enables you to receive a Plus+1 Warranty extension..

Q: Where can I locate the serial number?
A: The serial number is on the back of the soundcard. In some cases, it may also be located on the right side of the product box.

 

Distributed by Auzentech
This section exists to clarify Auzentech's involvment with products it distributes that are manufactured by other companies.

Q: Why does Auzentech distribute products by other manufacturers?
A: Auzentech distributes select audio products from other manufacturers when we believe the products meet the needs of our customers, are of superior workmanship, and are supplied by a reputable company. Auzentech is not involved in the design or manufacturing of these sound cards. We do not rebrand PCI sound cards from other companies to pass off as our own, which is also a common practice.

Q: I purchased a "Distributed by Auzentech" product. Where should I go for support?
A: For installation and performance issues on third-party products distributed by Auzentech, please visit the support section of the manufacturer's website.

Q: Does Auzentech still design and manufacture its own sound cards?
A: Absolutely. For more information, see the question Who develops Auzentech sound cards?, in the Auzentech Difference section of this page.

Q: Why do I see the error "File does not begin with %PDF" when I try to open a PDF document?
A:According to this PDF document on the Adobe website, this is caused by a problem with the PDF configuration in your browser. You have a variety of options:
1) Right-click on the link and select "Save As" to save locally. (Only suggested for PDF files).
2) Use another Web browser.
3) Attempt to fix the problem within your browser configuration following Adobe's instructions:
- How to configure Internet Explorer or AOL to display PDF files
- How to configure Firefox or Mozilla to display PDF files

Q: I read online that driver downloads don't work. What's the problem?
A: Downloads require that the user's browser correctly identify itself with header information. This created confusion for some users before we posted this error page with suggestions.

Note: For more FAQs, see the FAQ available from the Manuals Downloads page in PDF format.

Q: What is the difference between DTS-HD™ Master Audio and Dolby® TrueHD?
A: Please refer to the chart below to compare the bit range and channels available..

Description	Bitrate range	24-bit/192 kHz	24-bit/96kHz
Dolby TrueHD	18Mbps	5.1 CH	8 CH
DTS-HD Master Audio	24Mbps (Blu-ray)	2 CH stereo mode	8 CH

Q: What versions of Cyberlink PowerDVD support the X-Fi HomeTheater HD Sound Card for HD audio playback from Blu-ray disks?
A: Cyberlink (www.cyberlink.com) is the publisher of the PowerDVD application. Previous to October 2009, only the retail version (PowerDVD 9 Ultra) supported the Auzentech HomeTheater HD for HD audio playback from Blu-ray disks. However, an update scheduled near the end of October 2009 by Cyberlink extends the HD audio support to PowerDVD 9 OEM, the version that comes bundled with Blu-ray players from leading manufacturers. If your licensed copy of PowerDVD 9 OEM does not update itself,you will need to download the update manually from the Cyberlink.com Downloads section.

Q : How can the card support deep colour" 36 bit colour" depth? Windows up to Vista only supports 24 bit (or fudged 32bit via 8 Red/Green/Blue + 8 Grey). Windows 7 doesn't even support 36 bit depths AFAIK, only 30 and 48bits.
A : Below is a brief answer, a long answer, and the path the data takes to Deep Color.

• Brief answer:
  The color conversion is done by display, not in the Operating System or computer hardware.
• Long answer:
  "Deep color" refers to YUV to RGB conversion color space expansion. YUV is a type of video signal that consists of three separate signals. If you have used "component video" output from your DVD player, you have used YUV video. At the screen, you see RGB (red, green, blue) output, which has no real limit on color depth or resolution. The VGA (Video Graphics Array) hardware delivers the YUV signal with the conversion formula to the HDMI port. From the HDMI port, the data travels to the television. At the television, the deep color conversion occurs and the image is displayed.
• Path the data takes to Deep Color:
  CL decoder (YUV) -> OS (YUV) -> VGA(YUV) -> HDMI (YUV) -> TV (YUV->RGB)

Q: What are the recommended settings for audio through HDMI?
A: For High-Definition Audio playback, the Auzen X-Fi HomeTheater requires the following equipment and settings.

Equipment

• HDMI 1.3 AV Receiver
• Digital TV / Monitor (resolution at 720P or 1080P)
• DVI / HDMI graphic card

Settings

- Set "Speakers" as default device with the following sequence:

In the System Tray, right-click the speaker icon > select playback device > Windows "Sound" pop-up appears > right-click the "Speakers" > Click "Set as default Device."

[ Image ]

Note: If another "Digital Audio (HDMI)" device is created in the Windows "Sound" panel by the video card, please disable the device. If both "Digital Audio (HDMI)" devices of sound card and video card are enabled, it may cause an error or the so-called "Blue
Screen of Death" (BSOD) issue.

- "Encoder" tab, Go to the "Encoder" tab, Turn off the encoder.

[ Image ]

- HDMI tab

1. Enable the "Use hardware default"
2. Enable "Play audio from Speakers through HDMI"
3. Click "Auto Switch Speakers"
   
   [ Image ]
   
   
4. You can see 8ch 24-bit/192kHz HDMI output displayed on the screen of the AV Receiver.
5. Right-click the speaker icon at the system tray, select Playback device, Windows "Sound" pop-up, Right click the "Speakers" > Click "Speaker Configures" > Click "Test" > Check sound if it comes out from all speakers.
6. HDMI Setting completed

Note:

If you uncheck "Use hardware default," you can select the HDMI Input option. Currently, the Auzen X-Fi HomeTheater HD support s "Rear HDMI In" only. The "Internal HDMI In" is for future equipment and is not available at this time.

If you select "Internal HDMI In" by mistake, please perform the following steps:

• Connect the TV HDMI In with the HDMI out of Video card directly to display the TV screen.
• Go to the "HDMI" tab, Select "Rear HDMI In," and enable "Use hardware default."
• Connect the HDMI-out of Video card back to the sound card.

Q: Which mode do I need to select for High-Definition Audio?
A: High-Definition Audio is supported in Entertainment mode only.

Q: When I turn on the Blu-ray disk, why is the screen blinking for the first a few seconds?
A: When the movie is first opened, PowerDVD checks whether the content is certified by High-bandwidth Digital Content Protection (HDCP). During this process the screen will blink one or two times.

Q: When I decode Non-High-Definition Audio (Dolby Digital, Dolby Digital Plus, DTS, DTS-ES, etc,.) by PowerDVD, how can I get 5.1 multichannel surround sound through HDMI?
A: If you set "Speaker environment" and "Output mode" as below, the Non-High-Definition Audio is decoded and output as 2-channel audio through HDMI.

[ image ]

For 5.1 channel, we recommend that you to set the "Speaker environment" to "6 speaker" and enable "Play audio from Speakers through HDMI" in the HDMI tab of Entertainment mode.

Q: I cannot find the option for Pass-through mode for High-Definition Audio.
A: Before you start playing the movie, the option is not displayed in the "Output mode" menu bar (as you can see from the image below).

[ image ]

For Pass-through mode, first start movie playback, then go to the CyberLink PowerDVD Settings. The option for "Non- decoded high-definition audio to external device" will be displayed (see below).

[ image ]

The "Non-decoded high-definition audio to external device" is the option for the HD Audio Pass-through mode. Once the option is listed in the "Output mode" menu bar, it remains until you stop movie playback.

Q: How can I adjust the volume for the High-Definition Audio sounds in software or the X-Fi Audio console? Can I apply the X-Fi features such as Equalizer or EAX to the HD Audio?
A: The volume of High-Definition Audio is controlled in the AV Receiver only. Any software or driver on Windows cannot adjust the volume since the HD Audio signal by-pass is delivered to the receiver directly.

In the case of an HD Audio signal decoded by PowerDVD, the volume can be controlled by the AV Receiver only. This is because High-Definition Audio includes technologies to protect high-value digital motion pictures, television programs and audio against unauthorized interception and copying, such as between a digital set top box or digital video recorder and a digital TV or PC.

The original HD Audio provides you the highest sound quality when it outputs as-is without any changes.

Q: How can I get the High-Definition Audio out in Windows XP© O/S?
A: The features for High-Definition Audio are available in Windows© Vista and Windows7© only. For High-Definition Audio, we recommend you to install the Auzen X-Fi HomeTheater HD on a PC with either operating system installed.

Q: Show me the cabling to connect the X-Fi HomeTheater HD to my AV system.
A: Please refer to the charts below.

How to Connect when using an AV Receiver (below). Click image to enlarge.

 

How to Connect without an AV Receiver (below). Click image to enlarge.

 

Individual Video/Audio Connection

For the Individual Video/Audio Connection summary, connect the graphic card directly to the HDTV without going through the AV Receiver, connect the Primary DVI Output to the Digital HDTV, and select the resolution (refer to your TV spec). Activate your graphic card's Secondary Output, and supply a "dummy" video output (this is not real video output, but video needed for HDMI output). The Secondary DVI output should be set to the resolution supported by the AV Receiver (720P or 1080P). With this configuration, the receiver is "pretending" to be a television.

Individual Video/Audio Connection (above). Click image to enlarge.

Notes about the Individual Video/Audio Connection:

• When playing blu-ray disk using PowerDVD, do not overpass the Primary monitor (HDTV) boundaries.
• Some AV Receivers may not support the above settings.
• The v ideo card must support two DVI-out ports.
• The activated secondary monitor is a dummy video (no real video output).
• This setup has been helpful for owners of some monitors which are off-brand or off-spec.

Q: My microphone only works if I set the software to Audio Creation mode. I want it to work in the other modes.
A: We recommend you to change the PCI slot to another, and reinstall the driver.

It may be helpful to use an uninstaller program to uninstall the X-Fi drivers completely as well as the files in registry. This can make your PC more stable. One uninstaller program about which our customers have reported good results is Driver Cleaner:
http://www.freeuninstaller.net/revo-uninstaller.htm

After moving your card to a different PCI slot, follow the steps below for uninstalling / reinstalling the driver. These instructions assume that you are using Driver Cleaner:

1. Open the program. All Programs will be listed.
2. Remove the X-Fi Driver and DDL & DTS pack. After uninstalling driver, do not reboot PC.
3. Go back to the program again and remove all files in the registry.
4. Reboot your PC.
5. Install the driver from the CD.
6. Download the latest driver (RC4 at this writing) which may be downloaded at our website on the updates page:
   http://www.auzentech.com/drivers
7. After downloading, decompress the file and browse to to the driver folder > Audio folder > Drivers folder.
8. Launch setup.exe
9. Select "Overwrite files" > Install
10. Reboot.
    

Q: What is the RMA Process?
A:Follow the steps below.
1) You can request the RMA form by email.
2) Fill in the blanks and send it by fax. [Auzentech fax number : 408.727.6275]
3) We will generate an RMA number for you and inform you of it by e-mail.
4) Send your sound card to our office. Make sure to write your RMA number on the package.
5) Upon receipt of your sound card we will verify that the condition of the Product conforms to the terms of the warranty and ship you a new one.

Q: How can I find my computer's System information (for posting in a Help Desk Request)?
A: Use the built-in utilities, or an add-on program..

Vista or XP : Built-in utility

1. Open the Start Menu.
2. Click on All Programs, Accessories, System Tools, and System Information.

Vista or XP : Add-on software

• CPU-Z is a freeware application that gathers information on some of the main devices of your system. For mroe information, visit the CPUID website. Follow the review links at the bottom of the page to reviews which include download links.

Q: How can I pay with Paypal?
A: As of March, 2010, Auzentech accepts Paypal payments in the Auzentech eStore. Please note that with all Paypal payments to any retailer, the funds are transferred immediately when you authorize the payment at Paypal.com. This is different than with credit card payments, in which the funds are not delivered until the product is shipped.

Paypal Plugin: To make a purchase with Paypal without the funds being transferred immediately (such as when you are ordering a product on backorder), we recommend the "Paypal Plugin" (not available in all regions). The Paypal Plugin creates a pre-paid Mastercard which you can use in the Auzentech eStore. Log into your Paypal account and search for Paypal Plugin to learn how to set it up. Create the card and copy the credit card info over to the purchase page.